Copilot can now make case summaries in the "talk to a matter" aspect pane. Shopper service Associates (service Reps or representatives) can check out case summaries without having getting rid of context of whatever they're working on, and accelerate case ramp-ups, transfers, and wrap-ups. Reps could also use Copilot to https://miloixvzc.blog-ezine.com/36064106/case-study-providers-options