I am certain it's not user error, For the reason that recovery phrase was located in two distinct places: backed up in the file on S3, and printed with a piece of paper. This information describes BIP39, the standard that defines how seed phrases are created, and summarizes how BIP32 http://josueaqpi312.huicopper.com/from-words-to-riches-just-how-to-successfully-make-use-of-bip39-passphrases-for-your-copyright-budgets